Frequently Asked Questions
Everything you need to know about premium decking and lumber.
How is my lumber order shipped?
Most orders are shipped via Flatbed or LTL (Less Than Truckload) freight. We use specialized carriers to ensure your hardwood arrives in pristine condition. Smaller items like deck fasteners are shipped via standard ground services.
Do you offer international shipping?
Yes, we ship our premium decking and lumber products worldwide. Please contact our export department for a custom quote including ocean freight and customs documentation.
What is your return policy for wood products?
Unused, standard-stock items can be returned within 30 days of delivery, subject to a 20% restocking fee. Please note that custom-milled profiles and pre-grooved boards are non-returnable.
How should I store my lumber before installation?
Lumber should be stored in a dry, shaded area and kept off the ground using stickers (spacers). It is crucial to allow the wood to acclimate to your local environment for 7-14 days prior to installation.
Is your lumber sustainably sourced?
Absolutely. We are committed to responsible forestry and offer FSC-certified options. We adhere to strict Lacey Act compliance to ensure all timber is legally and ethically harvested.
Can I request specific lengths for my decking boards?
We offer random length bundles as well as specified length orders. While we strive to meet exact requirements, specified lengths may carry a premium price and are subject to current inventory availability.